How to order from overseas

To order the Kz One Standard guitars, please order by filing the online order sheet. We will start building your Kz One Standard after we can confirm your remittance. We require buyers to pay within 7 days after placing the order. If there is no payment within this time period, the order will be regretfully cancelled.

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Estimated building time to complete the Kz One Standard

Estimated building time to complete the Kz One Standard is approximately 3 months after we have received your order sheet and remittance. We will appreciate your understanding that it will take certain time to build a genuine custom-made guitar. We are very proud of presenting you a product of superb quality.

Deposit to begin build

We will ask you to deposit JPY 150000 (nonrefundable) for building the Kz One Standard. The Kz One Standard is custom built and we do not keep inventories for now. That is why we request you deposit before we start assembling. Of course, you can pay in full amount when you order. This is obviously simpler than your arrangement to pay twice at the beginning (as a deposit) and at the end.

Balance of account

We will ask those people who paid only half the deposit during purchase to pay the remaining price when the guitar is completed.
To those people who paid the full price upon purchase, we will inform you with the date of shipping when the guitar is completed.

Payment

Please make a remittance by means of Square (Credit card, no additional fee) or PayPal (+3.9% PayPal fee). Fees for remittance and shipping as well as associated tax will be charged to the applicant. Could you please choose either PayPal or Square when you place the order? We will send its invoice via email.

  • Square
  • Paypal

Return and Exchange

The Kz One Standard is completely custom made. Therefore, we do not accept any returns unless there is an absolute difference in specification or a mistake in the process of manufacuturing the guitar. If you find scratches or any other type of damage made during the transportation after our dispatch, please try to leave the package as it is and contact us as soon as possible. We will solve the problem by confirming the situation to the transportation companies.

Warranty

The warranty will last one year after the initial purchase date if you are the first owner of the product. How ever, the warranty is void if damages are caused by the customer such as bad storage conditions, or wrong usage of the product. The warranty is also void if there is any cracking of the coating, or warping of the wood.

Overseas shipping

For orders outside Japan, our preferred carrier is FedEx. We will dispatch electric guitars via FedEx international economy (IE) in consideration of our past experiences. Please let us know the FedEx number if you already have FedEx account. Then we will use/rely on the FedEx number.

Shipping fees

Shipping fees are calculated in consideration of country to be delivered. See chart to the lower.

Japan Promotional Export Rates For FedEx International Economy Shipments (IE)

Currency unit: JPY

China, Hong Kong,Taiwan Thailand, Singapore, Malaysia Indonesia India, Australia, New Zealand U.S. (Western Region) U.S. (Rest of Country), Canada, Mexico Brazil, Argentina, Colombia Germany, United Kingdom, Italy United Arab Emirates, Russia, Turkey Bangladesh, Saudi Arabia, South Africa
24,970 30,400 31,360 44,300 42,660 42,720 59,950 54,120 58,730 74,310

Customs and Import duties

You are responsible for paying any duties, taxes and/or brokerage fees imposed by your local government. We will not be able to control these fees. Since customs policies vary widely from country to country, you should contact your local customs office for further information as required.

About products

Kz Guitar Works is always in pursuit of best quality and services. Without public pre-notification, we may change specification, stop handling certain products or change to better suppliers/brands. In terms of color of products, please note that real/actual color may be different from what you see on your PC monitor screen.

Pricing

Without public pre-notification, all the pricing will be adjusted due to pricing increase by suppliers and/or volatile foreign exchange rate. Please confirm latest pricings on this site.

Privacy policy

Customer names, email address, phone number, and other private information are used only for business purposes with Kz Guitar Works. We will carefully store your information, so that no third person will be able to get your personal information.

About us

Company name: Kz Guitar Works
Address: 3-1-5 Sakurayama Zushi Kanagawa 249-0005 JAPAN
Tel & Facsimile: +81 46 801 3150 … Phone inquiries are accepted only in Japanese language. For those who do not speak Japanese, we would appreciate it if you can use English via email.